Disclosure based on the Specified Commercial Transactions Act
Vendor
MANA Co., Ltd.
Shop name: HARERO
Name of the person in charge of operations
post code
location
rie Ito
〒142-0062
4-5-7-1F Koyama, Shinagawa-ku, Tokyo, Japan
telephone number
070-9199-0818
070-9199-0818
Telephone reception hours
Weekdays 09:00~17:00
email address
Homepage URL
Selling price
The price including tax is displayed on each product page.
Payment method and payment timing
We accept credit card payments. Payment will be confirmed at the time of order. The timing of your billing will vary depending on your credit card company.
Delivery time
Orders will be shipped within 3 business days of order confirmation.
For pre-ordered and back-ordered items, we will ship them at the time indicated on each product page. Please note that delivery may be delayed due to weather conditions, shipping circumstances, etc.
Other necessary charges besides the product price
In addition to the product price, the following shipping fees will be charged.
Postal delivery
A flat rate of 350 yen (tax included) nationwide.
Courier
Honshu, Shikoku, and Kyushu: 800 yen (tax included)
Hokkaido and Okinawa: 1,300 yen (tax included)
Free shipping nationwide for orders totaling 8,000 yen (including tax) or more.
If you order multiple items at the same time, the shipping method and fees will be determined based on the size and combination of the items. You can check the applicable shipping fees on the order confirmation screen.
*Postage-delivery is only available for eligible products.
*Shipping costs for items that will be shipped separately, such as pre-ordered items, will be listed on each product page.
Returns and exchanges due to customer reasons
If you wish to return or exchange an item due to reasons such as differences in size or appearance from the image, please contact us by email within 7 days of receiving the item.
We only accept returns of unused items with all tags and accessories intact. Return shipping costs and bank transfer fees for refunds will be the customer's responsibility.
We cannot accept returns or exchanges for food items, snacks, personalized items, used items, or items that have been soiled or damaged by the customer, due to customer reasons.
Returns, exchanges, cancellations, etc.
In case of defective products or incorrect deliveries
We take great care to ensure the quality of our products, but in the unlikely event that you receive a defective product or a product different from what you ordered, please contact us by email within approximately 7 days of receiving the product.
After reviewing the details, we will arrange for an exchange or refund. We will cover the shipping costs in such cases.
Order cancellation
If you wish to cancel your order after it has been placed, please contact us by email before it is shipped. Depending on the shipping preparation status and the type of product, we may not be able to accept your cancellation.
Contact us at: info@harero.net
others
Please check the dimensions on each product page before selecting a size for your dog's product.
The color of the product may differ slightly from the photos shown due to screen settings and manufacturing dates.
As these are products from overseas brands, the available items and shipping schedules may change depending on stock availability.